Frequently Asked Questions
Everything you need to know about shopping at Stonemans Garden Centre.
Do you offer local delivery for plants and heavy items?
Yes, we provide local delivery for all our plants, bulk soils, and garden furniture. Delivery fees are calculated at checkout based on your distance from our Hobart garden centre.
What is your policy on returning plants?
We take great pride in the health of our plants. If your plant arrives damaged or in poor condition, please contact us within 24 hours with photos so we can arrange a replacement or refund.
Can I click and collect my order?
Absolutely. You can select the 'Click and Collect' option during checkout. Most orders are ready for pickup at our garden centre within 2 to 4 hours.
What payment methods do you accept online?
We accept all major credit cards including Visa and Mastercard, as well as digital wallets like Apple Pay, Google Pay, and interest-free options like Afterpay.
Do you provide gardening advice for the plants you sell?
Our expert staff are always available to help. Each plant listing includes care instructions, and you can contact our team via email or phone for specific advice regarding your garden's conditions.
Can I purchase and use gift cards online?
Yes, Stonemans digital gift cards are available for purchase online and can be used for any product in our webstore or presented in-person at our physical garden centre.